Did your order arrive damaged, or is your new device not working? This is how we solve it together.
Report it to us quickly
Contact us with your order number and a description. Also send photos of the shipping box and packaging, and of the damage. This way we can properly assess what happened.
What we do for you
Depending on the situation, we will jointly opt for a check via repair, a replacement product or a refund. In case of a replacement or refund, you will receive a return label from us. We will send a replacement device as soon as we have received your returned device in good condition.
Good to know
Report damage as soon as possible after receipt, so we can help you best.