Do you see the status 'Registered' with the message 'Shipment not yet received or processed' in your DHL track & trace? Don't worry, this is known to us and your package is not lost.
What does this mean?
For the free product+ gifts, we create the shipping labels in advance. DHL only scans a package once we actually send it. Until then, we keep your shipment with us, and the status remains 'Registered'.
What should I do?
You don't have to do anything. As soon as your gift is on its way, the track & trace will update automatically and you will see the delivery appear. You do not need to email us about this.
If the status is still stuck after a long time and you bought your device weeks ago? Please contact us with your request number, and we will check it for you.